We help established local service businesses build sustainable systems for attracting and keeping customers.
We connect your marketing, follow-up and team so more enquiries become customers, relationships last longer and less depends on you keeping everything moving.
Understand what’s working, where customers may drop away and what to improve first.
Who We Work With
You’ve built a business that delivers a good service and has a reputation worth protecting. Now you want a more consistent way to attract customers, follow through on opportunities and build lasting relationships.
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Established local businesses
You have a proven service, paying customers and a team delivering the work.
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Proud of your service
You care about doing a good job and want your customer experience to reflect that at every stage.
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Ready to improve
You want to make better use of enquiries, develop customer relationships or reduce how much depends on you.
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Willing to work together
You’re ready to involve your team, share what’s happening and put practical improvements into action.
Our Approach
Attracting attention is only the beginning. How you respond, follow up, welcome customers and stay in touch all shape what happens next. We bring those steps together through systems, training and marketing.
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We build practical systems for managing enquiries, following up and staying connected with customers. Clear responsibilities and useful reporting help your team know what happens next and where improvements are needed.
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We give your team practical guidance and support to use those systems confidently. People understand their responsibilities, how to handle key customer conversations and how their work contributes to the overall experience.
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We help the right people discover and choose your business through relevant content and targeted campaigns. We connect your marketing to what happens after an enquiry, so you can see which activity contributes to customers and sales.
Built with your business, implemented with your team
We handle the agreed setup and implementation. You bring your knowledge of the business, involve the right people and make time to put the improvements into practice. Together, we measure what happens and refine the approach.
Testimonials
Hear from the people we’ve worked with about our approach and their experience of working with Chupaco.
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Client
Kim Heubner
Testimonial
Chiko spent time getting to know our business from pains to goals and gave us a well constructed, workable marketing solution that showed results from the start.
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Client
Jonny Stevens
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I have used Chico and his team for the last six years and they have produced some really great results for me over the years.
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Client
Chinwe Akuonu
Testimonial
He is extremely competent at what he does, and will provide you with a tailored marketing/business strategy to suit your specific needs.
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Client
Kate O'Kane
Testimonial
The team made us all feel very relaxed and it was an enjoyable experience. Chiko is very good at what he does, he is always checking in and making sure everything is well.
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Client
Hesham Ali
Testimonial
He always took the time to answer my questions, and I never felt rushed during our conversations. Great guy, great service.
How easy is it to become and stay your customer?
Your marketing, enquiry handling and customer care may each work well individually. A customer journey audit looks at how they work together and where the next improvement could make a difference.
What we will look at
- DiscoveryHow suitable customers find you and understand what you offer.
- EnquiriesHow people get in touch and what happens when they do.
- Follow-upHow opportunities progress towards a consultation, quotation or purchase.
- Getting startedHow new customers are welcomed and handed over to the delivery team.
- Staying connectedHow you support repeat business, ongoing relationships and referrals where relevant.
What you will come away with
- One journey, clearly mappedA simple overview of the customer journey we review.
- Strengths and gapsWhat works well and where the experience may need attention.
- Prioritised next stepsWhat to address first, what needs further investigation and where we may be able to help.
How it works
- Tell us about your business.Complete the short form and identify the service or journey you’d like to improve.
- We confirm the scope.We check suitability and explain the format, information required and any fee before you commit.
- We review the journey together.We combine your team’s experience with the relevant process information.
- You receive clear next steps.We explain our findings and discuss implementation separately if it would be useful.
Tell us about your business
Share a few details and we’ll get in touch to discuss whether a customer journey audit is the right starting point.